Carle Health works to offer the safest and most secure care environment for the people we serve. Beginning April 13, the process for patients to log into the MyCarle platform will change to better secure private health information. MyCarle is the digital application Carle Health patients use to access their medical records and history, schedule appointments, connect with their care team, pay their bills and more.
This month, two-factor authentication will now be required to log into this platform. Two-factor authentication is a secondary verification step when logging into an online platform beyond entering a username and password.
“Two-factor authentication is one of the various methods used to verify the identity of the person accessing the MyCarle account,” said James Kelly, IT Director, Epic Ambulatory Program. “With two-factor authentication enabled, you reduce the risk of unauthorized access to your account, keeping your personal health information more secure.”
Before, patients only needed to verify their identity one time by entering their username and password. After the transition, patients will enter their username and password as usual, but then a six-digit code will be sent to the patient by text or email, based on patient preferences.
Patients should verify their correct number or email address is being used and will need to enter the code within 10 minutes of receiving it to complete the login process. This extra step helps protect personal information, medical records and payment details, by making unauthorized access to an account more difficult.
Patients should not close their MyCarle web page or app when waiting for their code. If this page is closed, patients will have to restart the login process and request a new code. Patients should log in with the most recent authentication code they receive.
If patients do not wish to use two-factor authentication each time they log into their MyCarle account, they can select the “trust my device” checkbox. Checking this box means they will skip this step when they next log in. Patients should only select this checkbox on verified devices, not on technology accessed by the public, like a public library computer.
“Cyber security is a priority for maintaining patient privacy,” said Kelly. “More and more digital platforms that maintain private information have incorporated two-factor authentication to provide extra protection to online users.”
When patients select the “trust this device” checkbox, they will not need to log in using two-factor authentication for one year or until they log in using a new phone or computer. If a patient clears their data, they will also need to log in with two-factor authentication again. Patients should also be sure to use a secure and trusted internet network when logging into their MyCarle account.
Patients will also be able to add another level of security if they prefer by turning on Face ID or fingerprint scanning after they enter their code, but this step is optional.
“Carle Health employees will never ask you for your two-factor authentication code,” said Kelly. “If someone is requesting your code, do not give it to them. Instead, call the MyCarle Patient Support Line at (217) 326-4001 to report the incident.”
Patients can also contact the MyCarle Patient Support Line or visit the online resources page if they do not receive a code or they would like support when using two-factor authentication for the first time.
Codes are sent to the phone number and email listed on a patient’s MyCarle account. If patients need to change their email or number, they will need to call their primary care provider’s office to update their information.
“Two-factor authentication helps enhance the security of patient information and protect from unauthorized access,” said Kelly. “Our team will help support our patients during this transition with various resources to answer any questions they have about this change.”
Carle Health is committed to the security of patient data and providing information to navigate digital healthcare tools. For more information about MyCarle or two-factor authentication, visit Carle.org.
This month, two-factor authentication will now be required to log into this platform. Two-factor authentication is a secondary verification step when logging into an online platform beyond entering a username and password.
“Two-factor authentication is one of the various methods used to verify the identity of the person accessing the MyCarle account,” said James Kelly, IT Director, Epic Ambulatory Program. “With two-factor authentication enabled, you reduce the risk of unauthorized access to your account, keeping your personal health information more secure.”
Before, patients only needed to verify their identity one time by entering their username and password. After the transition, patients will enter their username and password as usual, but then a six-digit code will be sent to the patient by text or email, based on patient preferences.
Patients should verify their correct number or email address is being used and will need to enter the code within 10 minutes of receiving it to complete the login process. This extra step helps protect personal information, medical records and payment details, by making unauthorized access to an account more difficult.
Patients should not close their MyCarle web page or app when waiting for their code. If this page is closed, patients will have to restart the login process and request a new code. Patients should log in with the most recent authentication code they receive.
If patients do not wish to use two-factor authentication each time they log into their MyCarle account, they can select the “trust my device” checkbox. Checking this box means they will skip this step when they next log in. Patients should only select this checkbox on verified devices, not on technology accessed by the public, like a public library computer.
“Cyber security is a priority for maintaining patient privacy,” said Kelly. “More and more digital platforms that maintain private information have incorporated two-factor authentication to provide extra protection to online users.”
When patients select the “trust this device” checkbox, they will not need to log in using two-factor authentication for one year or until they log in using a new phone or computer. If a patient clears their data, they will also need to log in with two-factor authentication again. Patients should also be sure to use a secure and trusted internet network when logging into their MyCarle account.
Patients will also be able to add another level of security if they prefer by turning on Face ID or fingerprint scanning after they enter their code, but this step is optional.
“Carle Health employees will never ask you for your two-factor authentication code,” said Kelly. “If someone is requesting your code, do not give it to them. Instead, call the MyCarle Patient Support Line at (217) 326-4001 to report the incident.”
Patients can also contact the MyCarle Patient Support Line or visit the online resources page if they do not receive a code or they would like support when using two-factor authentication for the first time.
Codes are sent to the phone number and email listed on a patient’s MyCarle account. If patients need to change their email or number, they will need to call their primary care provider’s office to update their information.
“Two-factor authentication helps enhance the security of patient information and protect from unauthorized access,” said Kelly. “Our team will help support our patients during this transition with various resources to answer any questions they have about this change.”
Carle Health is committed to the security of patient data and providing information to navigate digital healthcare tools. For more information about MyCarle or two-factor authentication, visit Carle.org.
Categories: Redefining Healthcare
Tags: Account, Authentication, Factor, Information, IT, MyCarle, Patient, Resources, Services, Technology, Two